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Water Service

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1. Why does my water smell like rotten eggs?

the rotten egg odor is usually associated with waterlines and fixtures that have low usage such as when residents are gone form their homes and little or no water has been flushed through them for days or weeks at a time. another cause can come from water standing in newly constructed water mains, in which case the city may have to come out and flush the lines.

2. What can be done to increase my water pressure?

Depending on where you live you may be in a low-pressure area, a high-pressure area or somewhere in between. The differences in pressure can be due to the elevation of your house in relation to the water tank that serves your area. The lower the elevation your house is below the water tank the higher your pressure will be, therefore houses closest in elevation to the water tank will have the lowest pressure. To make the best of the pressure that is available to your house make sure that your interior plumbing is working properly. A plumber can help you with this. If your pressure is extremely low (i.e., less than 20 psi), contact the Public Works Department at 775-784-9910 to see if anything can be done to increase the pressure.

3. I have a water leak at the front of my house at the meter. Who has to pay for the water?

If the leak is found to be on the street side of the meter box, the city will repair the leak and there is not cost to the homeowner. If the leak is found to be on the homeowner’s side of the meter box, the homeowner is responsible for both the repair of the water line and the water lost due to the leak.