Utilities

A message to our utility billing customers:

The City is actively monitoring the COVID-19 pandemic and in cooperation with social distancing, we would like to encourage our residents and customers to utilize alternative methods for making utility billing payments. If you need to make a utility payment, this can be done online through Xpress Bill Pay. To learn how to register for this online payment system, click here: http://www.cityoffernley.org/843/Xpress-Bill-Pay. The payment center phone number for Xpress Bill Pay may be contacted for payment as well at 1-800-720-6847.

Payments may also be made via the drop box in the parking lot of City Hall. In addition, payments can be made over the phone at 775-784-9930, however please note we are experiencing a high call volume and thank you in in advance for your patience. 

Please e-mail all utility billing inquiries to utilbill@cityoffernley.org. 

We understand the challenges and potential financial hardships that are a result of the ongoing COVID-19 pandemic, if you have incurred a financial hardship as a result of COVID-19 (such as employment layoff, etc.), please reach out to our department to discuss setting up a payment plan. Thank you again for your continued understanding during this unprecedented time.