Show All Answers

1. Can I pay my bill online?

Yes. As long as you have an account number with us, you can view and pay your bill online at Xpress Bill Pay. If you have multiple accounts with us, you can set up the multiple accounts and pay them separately or all in one transaction.

If you want to stop receiving paper bills, or speak with a customer service representative for more information, please call 775.784.9930.

2. Is there a deposit and how much will it be?

The deposit to start a typical water service is $75 and a typical sewer service is $80. There is also a $20 service fee to process applications for service. Therefore, $175 is generally required to start water / sewer service. Please contact a customer service representative at 775.784.9930 for more information.

3. Can I set up a new service or transfer a service online?

Not at this time, but we are working on it. If you need to change your service or start a new service, please contact a customer service representative at 775.784.9930. Please have payment ready for initial deposits and fees. Over the phone we accept credit and debit cards, and electronic funds transfer from your checking or savings account.

4. Why is my water bill so high?

Receive a high-water bill? Generally, the culprit is a toilet. Since you live in the home and are responsible for its day to day upkeep, pay attention to whether a toilet and other water sources are running constantly. A drip in a sink won’t markedly affect your water bill, but a running toilet, even one barely noticeable, can increase your bill tens of thousands of gallons (and $100s of dollars) over a very short period of time. Toilets can have this happen to them at any time and keeping an eye and ear out for signs of a running toilet is an important part of living in a place of your own. Be on the lookout for a constant or intermittent sound even when the toilet is not and has not been in use. These noises are always a good indicator. But the reality is sometimes the trickle in a toilet is so quiet that the first thing you will notice is, well, a high-water bill.

Not the toilet? Other high-water usage causes:

• In the summer months, water usage is normally higher due swamp coolers or watering the lawn and landscape.
• If there are more people in your house, water usage will generally increase.
• If you have recently made home improvements, such as a swimming pool or lawn fountain, your water use will likely increase.

Figuring out causes of high water usage is the key and, of course, taking steps to reduce the usage as you work to fix the underlying problem. If you suspect you may have a leak, call our office and we will have one of our field personnel go out and see if the meter is moving while no water is being used in your house. If the meter is turning, this may indicate you have a leak on the property and you will want to locate the leak and fix it. If you have any questions or suspect a leak, please contact the Utility Department at 775-785-9930. Possible Leak

5. Why do I have to fix leaks on my property? Isn't this the City's responsibility?

The City is responsible for maintaining main lines. Anything from the meter box to the residence is the owner's responsibility. If you suspect you may have a leak, call our office and we will have one of our field personnel go out and see if the meter is moving while no water is being used in your house. If the meter is turning, this may indicate you have a leak on the property and you will want to locate the leak and fix it. If you have any questions or suspect a leak, please contact the Utility Department at 775-785-9930. 

6. What is an E-One Unit?

An E-One Unit is a low pressure sewer system. The key element of this system is an environment one grinder pump. The tank collects all solid materials and effluent from the home. The solid materials are then ground to a small size suitable for pumping as a slurry with the effluent water. The grinder pump generates sufficient pressure to pump this slurry from your home to the main sewer and ultimately to flow to the East Wastewater Treatment Plant.

If your home is equipped with an E-One Unit, in signing up for service, you authorize the City of Fernley to enter your property to repair or service the E-One Unit at your location. Please call a customer service representative at 775.784.9930 if you have further questions or need further information about E-One Units.

7. Who do I contact to set up my other utilities?

View the resource directory for contact information.